Refund Policy

Returns

​

• Eligibility: To be eligible for a return, items must be in their original condition, unused, and with all original tags and packaging.

• Return Window: You have [30] days from the date of receipt to request a return. After [30] days, we cannot offer a refund or exchange.

​

​

How to Return an Item

​

• Return Process: To initiate a return, please contact our customer service team at service@jwsautomotive.com or 469.254.4999 to obtain a Return Authorization (RA) number and detailed return instructions.

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for lost or damaged returns.

​

Refunds

​

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Approved refunds will be processed within [7-10] business days and credited to your original payment method.

• Restocking Fee: A [10%] restocking fee may apply to certain returns, excluding defective or incorrect items.

​

Defective or Incorrect Items

​

• Notification: If you receive a defective or incorrect item, please contact our customer service team within [7] days of receipt. We will provide instructions for returning the item and issuing a replacement or refund.

• Cost Coverage: We will cover the cost of return shipping for defective or incorrect items.

​

Contact Information

​

For questions or assistance regarding returns, refunds, or exchanges, please contact us at:

• Email: jssalaverria04@gmail.com

• Phone: 469.254.4999

• Mailing Address: 205 N Britain Rd, Irving, TX 75061

​

Changes to This Policy

​

We reserve the right to modify or update this Refund Policy at any time. Changes will be effective upon posting to our website. Please review this policy periodically.